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Terms and conditions

General terms and conditions of business (GTC)
As of 01.03.2021

General Terms and Conditions
The general conditions of contract (hereinafter referred to as “GTC”) are valid for all types of contracts that are concluded through the site www.victorphilippe.it, between Victor Philippe Srl and customers, who are consumers.

The consumer is such a natural person who concludes a contract for purposes unrelated to any entrepreneurial or professional activity carried out.

Approval of the CGC
The customer accepts these terms and conditions and undertakes to approve them as soon as he places an order.

Defense clause
The inclusion of general contract conditions or customer conditions that deviate from these terms will be rejected, unless they are explicitly acknowledged by Victor Philippe Srl

Internet presence of Victor Philippe Srl on the website
The presentation of the products on the site does not constitute an offer in the legal sense. It is an invitation to the customer to make an offer. The offer in the legal sense is in place when the customer places the order. The order confirmation takes place together with the acceptance of the order immediately after the automatic sending of an e-mail. Through this confirmation e-mail the purchase contract is concluded.

How to purchase products and order process
In the product overview of the online shop www.victorphilippe.it, the customer can select the product (s) by clicking on the “Add to cart” button. The products selected when visiting the online store will be temporarily saved. By clicking on the “Checkout” button, next to the list of selected products, the order process will go on. On the next page, the customer will be asked to register on the online shop with their login details if they have already placed an order in the past or by creating a new account. After registering, the customer can choose the place of delivery, the payment method and provide the payment data. If the customer chooses external payment services, for example PayPal, he is redirected to the website of the respective payment service provider. The order data is summarized in an “order summary” before the order is released. The customer is free to check the data in the order summary and correct them if necessary, before concluding the order by clicking on “Send and Pay”, thus sending the data to Victor Philippe Srl. By clicking on the “Send and Pay” button, the customer makes a binding offer for the products selected by him.

Order confirmation
After receiving the order, Victor Philippe Srl will send an e-mail notification to the e-mail address provided by the customer, in which it confirms the receipt of the order and summarizes its content (hereinafter called “order confirmation” ). The order confirmation does not constitute the customer’s approval of the purchase offer through Victor Philippe Srl. In the event that Victor Philippe Srl rejects the conclusion of the contract, this is immediately notified to the customer by e-mail.

Archiving of the contract
The customer’s contract and order details are archived by Victor Philippe Srl and can be viewed by the customer under the link “My Account” and / or “My orders”. Regardless of the data storage, Victor Philippe Srl sends the order confirmation to the e-mail address provided by the customer.

Characteristics of the Products and their availability in the various geographical areas
The Products are sold with the characteristics described on the Site and according to the general conditions of sale published on the Site at the time the order is placed by the Consumer, with the exclusion of any other condition or term. Product images and descriptions may differ from the actual product.
The Seller reserves the right to modify these general conditions of sale at any time, at its discretion, without the need to provide any notice to users of the Site. Any changes made will be effective from the date of publication on the Site and will apply only to sales. concluded from that date. Prices, Products for sale on the Site and / or their characteristics are subject to change without notice. Before sending the purchase order pursuant to point 3 below, the Consumer is invited to check the final sale price. The Site can be accessed from all over the world. However, the Products available on the Site can only be purchased by users who request their delivery in Italy.

Right of withdrawal
The Consumer has the right to withdraw from any contract concluded pursuant to these general conditions of sale, without any penalty, within 14 (fourteen) days from when the product was delivered. The deadline is calculated, in this case, starting from the day of receipt of the goods. To exercise the right of withdrawal, the Consumer must send an explicit written communication to Victor Philippe Srl at web@victorphilippe.com to communicate their decision to withdraw. Subsequently, the Consumer will receive an e-mail confirming the exercise of the withdrawal, containing the return form to be included in the package, and the instructions for returning the product no later than the following 14 days.

Return
Returns will be sent, at the expense of the consumer, to:
VICTOR PHILIPPE Srl – Via del Lavoro 30 – 20060 Pozzo d’Adda – MI

A successful return means when all returned products arrive at their destination sealed and in perfect condition. A refund will not be made on products even once they have been opened, used or without original packaging. We recommend that you pack the products well and ship them in a padded envelope or in a cardboard box to our address. Any products that we receive broken or damaged due to inadequate packaging will not be refunded. The risks and direct costs of returning the goods will be borne by the Consumer.

Our refund obligations must be fulfilled within 14 days. The period is calculated from the day of arrival of the goods in our warehouses. We will reimburse the expense using the same payment method used in the original purchase transaction, unless expressly agreed; in this case any additional costs deriving from the different means of payment will be charged to the Consumer. agreed with the customer. No additional costs will be applied to the customer. Our company has the right to refuse reimbursement until it has received the goods or until the Consumer demonstrates that he has returned the goods

Keep in mind that:

  • With the advance payment, we will transfer the amount to your bank account: it will be necessary to send us your bank details to carry out the transfer.
  • With PayPal you will get a direct refund to your Paypal account.
  • By credit card you will get a direct refund on your credit card.

The Consumer is responsible for the decrease in the value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods. Therefore, if the returned goods are damaged (for example with signs of wear, abrasion, scratches, scratches, deformations, etc.), not complete with all their elements and accessories (including labels and tags unaltered and attached to the product) , not accompanied by the attached instructions / notes / manuals, original packaging and packaging and the guarantee certificate, where present, the Consumer will be liable for the decrease in the value of the asset, and will be entitled to a refund of the amount equal to the residual value of the Product . To this end, therefore, the Consumer is invited not to manipulate the goods beyond what is strictly necessary to establish the nature, characteristics and functioning of the same and to cover the original packaging of the Products with other protective packaging that preserves its integrity and protect it during transport even from writings or labels.

The right of withdrawal falls in the following cases:

  1. Contracts for the supply of goods that have been specifically created for the needs of the consumer and for which the production has been required an individual choice clearly adapted to the personal needs of the users
  2. Contracts for the supply of goods that can be damaged quickly and whose return has been made after the maximum return date
  3. Goods returned after the maximum return period
  4. Sealed goods that are returned without a seal
  5. Edible goods or goods for personal hygiene that have been opened, used or tried
  6. Goods returned obviously opened, used, tampered with, damaged
  7. Goods purchased in multipacks and returned only in part

Effects of withdrawal
If the customer withdraws from this contract, we are obliged to reimburse all payments we have received from the customer (with the exception of additional costs arising from the type of delivery chosen by the customer) within fourteen days from the date on which the notification of revocation of the contract. For this refund, the same payment method used in the original transaction is used, unless explicitly agreed otherwise; in no case will fees be charged for this refund. We may withhold the refund until we have received the returned merchandise, or until we have received proof of return of the merchandise from the customer. The customer has time to return the goods to us no later than 14 days from the day on which he terminated the contract. The deadline is met if you send the goods within the deadline of fourteen days. The shipping costs of the withdrawal are charged to the customer. Contracts for goods that are not prefabricated and for which there is a consumer choice in manufacturing or the goods have been tailored to the personal needs of users, cannot be revoked.

Prices
All prices are total; they include the cost of packaging and value added sales tax (VAT).

Reservation on price errors. If the correct price is higher, the customer will be contacted; The contract only enters into force if the customer wishes to purchase at the actual price. In case the correct price is lower, this will be recalculated.

In addition to the prices of the products, shipping costs are added. Additional information on shipping costs can be found below and can also be checked online on our website. The applicable sales tax is included in the shipping costs.

In case of payment by cash on delivery, additional costs not shown on the invoice are applied. These additional costs must be paid by the customer directly to the delivery person.

In caso di pagamento con contrassegno, additional costs are applied (€ 3 for Italy, € 10 for other countries).

Shipping ITALY

For Italy by GLS express courier.

Shipping costs are:

  • € 4.90 for orders up to € 20
  • Free for orders over € 20

In the case of shipment with cash on delivery, € 3 will be charged for Italy or € 10 for other countries.

The shipment of the goods will take place within 3 working days from receipt of payment, unless stock is not available which will be promptly reported. Courier delivery generally takes place within 24/48 hours, unless otherwise indicated. The delivery time for some disadvantaged locations and smaller islands may be longer.

Correctly indicate the address to which the delivery will take place and possibly the telephone number that will be used only in case of problems with the order and delivery.

It is always advisable to indicate an address where there is always someone available to receive the goods.

Shipping – ABROAD

For Europe, the United Kingdom and Ireland by BRT express courier.

Shipping costs are:

 

In case of shipment with cash on delivery payment, 10 euros of additional costs will be charged which must be paid at the time of delivery.

The shipment of the goods will take place within 3/5 working days from receipt of payment, unless stock is unavailable which will be promptly reported. Courier delivery will be expressed according to the distance of the country, unless otherwise indicated.

Correctly indicate the address to which the delivery will take place and possibly the telephone number that will be used only in case of problems with the order and delivery.

It is always advisable to indicate an address where there is always someone available to receive the goods.

Delivery of goods and acceptance of shipment
The Site indicates the availability of the Products and the delivery times of the same, however, this information is to be considered purely indicative and not binding for the Seller. The Seller undertakes to do everything in its power to comply with the delivery times indicated on the Site and, in any case, to carry out the delivery within a maximum time of 30 (thirty) days starting from the day following that on which the Consumer has transmitted the order. In case of non-execution of the order by the Seller, due to the unavailability, even temporary, of the Product, the Seller will provide written notice to the Consumer and will refund any amounts already paid by the Consumer for the payment of the Product. If the Consumer has chosen the bank transfer as the payment method, the delivery term will start from the receipt of the payment by the Seller.

The shipment of the Products ordered by the Consumer will take place in the manner selected by the Consumer, among those available and indicated on the Site at the time the order is placed. The Consumer undertakes to promptly check and as soon as possible that the delivery includes all and only the products purchased and to promptly inform the Seller of any defect in the products received or of their discrepancies with the order placed, according to the procedure of referred to in the following art. 8 of these general conditions of sale, failing which, the products will be considered accepted. Should the packaging or wrapping of the products ordered by the Consumer reach their destination clearly damaged, the Consumer is invited to refuse delivery by the carrier / forwarder or to accept delivery “subject to”.

Collectability and retention of title

  1. The purchase price is due at the latest at the time of delivery of the goods.
  2. The delivered goods remain the property of Victor Philippe Srl until full payment

Payments

  1. Victor Philippe Srl accepts the following payment methods: prepayment, cash on delivery, PayPal, credit card (Visa, MasterCard, American Express and Diners).
  2. In case of advance payment, the customer is required to pay the invoice within 7 days of the conclusion of he contract on the account of Victor Philippe Srl using the bank details visible in the order confirmation. Shipping takes place only after receipt of payment.
  3. In case of cash payment on delivery, the total amount of the order will be added to the invoice accompanying the goods the amount of € 3 for delivery charges.
  4. In case of payment by credit card, the amount will be charged only after completing the purchase.
  5. In case of payment through Paypal, the customer pays the invoice amount through PayPal. To pay with PayPal, the customer must register on the PayPal site. After logging in, you can confirm the payment.

Privacy
Data protection provisions are contained on the site, under the heading “privacy”.

Reservation clause
Should any provision of these Terms and Conditions be invalid, the validity of the remaining provisions is not affected.