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Transport, payments and returns

FOR FULL TERMS AND CONDITIONS CLICK HERE

FOR ITALY
SHIPPING FEES:

€ 4.90 for orders up to € 19.99
Free for orders over € 20.00
In case of shipment with cash on delivery, 3 euros of additional costs will be charged.

COURIER: GLS

ORDER PREPARATION TIMES: Within 3 working days from receipt of payment.

SHIPPING TIMES: Generally in 24/48 hours (the delivery time for some disadvantaged locations and smaller islands may be longer).
Correctly indicate the address to which the delivery will take place and possibly the telephone number that will only be used in case of problems with the order and delivery.

It is always advisable to indicate an address where there is always someone available to receive the goods.

OTHER COUNTRIES

 

COURIER: BRT

ORDER PREPARATION TIMES: Within 3 working days from receipt of payment.

SHIPPING TIMES: Generally in 2/5 days (the delivery time for some disadvantaged locations and smaller islands may be longer).
Correctly indicate the address to which the delivery will take place and possibly the telephone number that will only be used in case of problems with the order and delivery.

It is always advisable to indicate an address where there is always someone available to receive the goods.

PAYMENTS ACCEPTED

  • Payment by bank transfer, cash on delivery, PayPal, credit card (Visa, MasterCard, American Express and Diners).
  • In case of advance payment, the customer is required to pay the invoice within 7 days of the conclusion of the contract on the account of Victor Philippe Srl using the bank details visible in the order confirmation. Shipping takes place only after receipt of payment.
  • In case of cash payment by cash on delivery, the amount of € 3 for Italy, € 10 for the other countries, will be added to the order total in the invoice accompanying the goods.
  • In case of payment by credit card, the amount will be charged only after completing the purchase.
  • In case of payment through Paypal, the customer pays the invoice amount through PayPal. To pay with PayPal, the customer must register on the PayPal site. After logging in, you can confirm the payment.

RIGHT OF WITHDRAWAL 
The Consumer has the right to withdraw from any contract concluded pursuant to these general conditions of sale, without any penalty, within 14 (fourteen) days from when the product was delivered.

RETURN
Returns will be sent, AT THE CONSUMER’S EXPENSE to:
VICTOR PHILIPPE Srl – Via del Lavoro 30 – 20060 Pozzo d’Adda – MI

A successful return means when all returned products arrive at their destination sealed and in perfect condition. A refund will not be made on products even once they have been opened, used or without original packaging. We recommend that you pack the products well and ship them in a padded envelope or in a cardboard box to our address. Any products that we receive broken or damaged due to inadequate packaging will not be refunded. The risks and direct costs of returning the goods will be borne by the Consumer.
Refunds will be made using the same payment method chosen when ordering